Privacy Policy | Protecting Your Personal Information at 747 Live

At 747 Live, your privacy is our top priority, and we are dedicated to safeguarding your personal information. Our privacy policy outlines the types of information we collect, how we use it, and the measures we take to protect it. We are committed to being transparent about our data collection practices. When you use our services, we may collect personal information such as your name, email address, and payment details to enhance your experience and ensure seamless transactions.

We use this information for purposes like account management, customer support, and improving our services. We implement robust security measures to prevent unauthorized access, ensuring your data remains confidential and secure. By using 747 Live, you consent to our privacy practices, designed to provide you with a safe and trusted online environment.

Who Manages Your Information?

In this Privacy Policy, when we say “747.live,” “we,” “our,” or “us,” We are responsible for managing and protecting your personal information. Your data is securely stored on our servers based in Curacao and may be stored in other locations as needed to ensure optimal performance and security.

Our Data Protection Officer

If you have any concerns, questions, or need more details about how we handle your personal data, our Data Protection Officer is here to help. You can reach out to them at [email protected], and they will be happy to assist you with any inquiries you might have.

Information We Collect About You

We collect various types of information to improve your experience and ensure our services run smoothly. This includes:

Personal Details: Such as your name, email address, and contact information to create and manage your account.
Payment Information: Details required to process transactions securely.
Usage Data: Information about how you use our website and services, which helps us enhance your experience.
Technical Data: Such as IP addresses, browser type, and device information to ensure our services work correctly across different platforms.

We gather this information to provide better service, enhance security, and offer a personalized experience. Rest assured, your data is handled with the utmost care and confidentiality.

Personally Identifiable Information

This information is provided by you during the process of setting up an account, placing bets, and using the website’s services. It is necessary to give you access to certain parts of our website and related services. This data is collected when:

An account is registered with 747.live
Information is voluntarily provided while using the website
Personal information is disclosed in public areas of the website
Information is provided when contacting our customer support team

This information helps us to offer you a better experience and ensure that our services are running smoothly and securely.

The Information We Collect

The information you provide us includes:

Username
First and last name
Date of birth
Email address
Residential address
Phone number
Billing address
Identification documents
Proof of address documents
Transaction history
Website usage preferences
Any other information you share when using our platforms
Credit/debit card details or other payment information

This information is also necessary for billing purposes and to protect minors. You can update or change this information by reaching out to Customer Support. Rest assured, this data is used internally only and is not shared with any third parties, except those mentioned below.

Non-Personally Identifiable Information and Traffic Analysis

At 747 live, we aim to make our website user-friendly and easy to find online. To achieve this, we collect data on how you use our site, which does not personally identify you. When you interact with our services, our servers create a unique activity log for you, capturing certain administrative and traffic information. This includes:

Your IP address
The time and date you access our site
The web pages you visit
The language you use
Any software crash reports
The type of browser you use

This information is crucial for us to provide high-quality services and ensure everything runs smoothly.

How and Why Your Personal Information Is Used

Your personal information is used in various ways, which can be categorized as follows:

To provide you with the products or services you have requested
To comply with legal or regulatory obligations
To monitor and improve our website performance
To send you marketing information

Your rights over your personal information depend on the category and lawfu l basis under which it is used. Below, each category is detailed along with the rights it grants youand how to exercise these rights. These rights are highlighted in bold following each category.

Legal and Regulatory Requirements

In the UK, 747.live operates under the regulations of the UK Gambling Commission. To comply with their standards, identity verification, fraud prevention, and anti-money laundering checks are conducted when you create an account and periodically throughout its duration.

UK customers have the option to use ‘Gamstop,’ a national self-exclusion scheme. If this service is utilized, a notification will be received, and the selected restriction will be applied across our sites.

To protect our users from fraudulent activities and promote responsible gambling, identification documents and/or proof of address are used to verify your details. Additionally, security reviews may be conducted at any time to validate the registration data you provided, and to ensure your use of our services and financial transactions comply with our Terms and Conditions and applicable laws. These reviews might include ordering a credit report and verifying the information against third-party databases.

Monitoring Our Website Performance

To enhance the performance of our website and the services available, cookies and traffic analysis are used as described above. These activities are conducted under our legitimate interest and are essential to our operations, ensuring minimal impact on your privacy.

You have the ‘right to object’ to activities carried out for our legitimate interest if you believe your right to privacy outweighs our business interests. However, since these activities are central to our operations, further objections beyond managing your cookies might require closing your account.

Your Rights

If you believe the personal information we hold about you is incorrect, you have the right to have it corrected. For any information that cannot be updated through your Account, please contact [email protected].

Right to Request a Copy of Your Personal Information

If you would like a copy of the personal information we hold about you, you can request it through live chat or by emailing [email protected]. We will provide you with a form to complete, which is not mandatory but helps us to provide the information you need promptly. To ensure the security of your personal information, we will ask for valid proof of identity. Once received, we will respond within one month. If your request is particularly complex and may take longer, we will inform you of the expected timeframe. Such requests may incur an administrative cost.

Right to Complain to the Regulator

If you believe your privacy rights have been violated, or if you disagree with a decision we have made about your privacy rights, you have the right to complain to the Office of the Information and Data Protection Commissioner in Malta by completing the appropriate form.

Right to Erasure

You can request the deletion of your personal data when there is no compelling reason for us to continue processing it. This right applies in specific circumstances and is not absolute. The right to erasure does not apply if processing is necessary for the following reasons:

To exercise the right of freedom of expression and information
To comply with a legal obligation
For the performance of a task carried out in the public interest or in the exercise of official authority
For archiving purposes in the public interest, scientific or historical research, or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of those purposes
For the establishment, exercise, or defense of legal claims.

Sharing Your Personal Information

Your personal information may be shared with third parties in the following situations:

When we are legally required to disclose your information to comply with any legal or regulatory obligations.
To enforce or apply the terms of this policy or any other agreements.
To help us provide you with the products and services you request, which may include third-party software providers.
If, in our sole judgment, you are found to have cheated or attempted to defraud us or other users, including but not limited to game manipulation or payment fraud.
For research purposes aimed at preventing addiction (this data will be anonymized).
To protect the rights, property, or safety of ourselves, our customers, or others.
When we have received your permission to do so.

Personal information collected through our services may be stored and processed in any country where we, our affiliates, suppliers, or agents have facilities. By using our services, you consent to the transfer of your information outside your country. When transferring your personal data outside the EEA or to jurisdictions with different data protection standards, we take reasonable steps to ensure your data is treated securely, similar to the standards within the EEA. These steps may include:

Binding corporate rules
Model contracts
The US/EU privacy shield

These measures help ensure that your personal data remains secure, regardless of where it is processed or stored.